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EBOX T&Cs

EBOX is a brand and trademark owned and operated by Stomp Distribution LTD in the United Kingdom.

Warranty Coverage:

Stomp Distribution Ltd extends the following parts-only warranty, commencing from the original retail purchase date. Given that the bike/quad is delivered in a crate, it is imperative to have the bike/quad PDI’d by a qualified motorcycle mechanic. Failure to adhere to this prerequisite will result in the nullification of the warranty associated with the bike. To initiate the warranty claim, a copy of the bike's Pre-Delivery Inspection (PDI) must be provided.

For eligibility under the warranty, it is mandatory to register the PDI (Pre-Delivery Inspection) of the bikes with Stomp Distribution. Registration can be completed through the following form found here. Additionally, you can access the Stomp EBOX user manual, inclusive of a PDI guide, here.


Stomp Distribution extends the following warranty coverage for electric Dirt bike and Quad components:

1 - Battery:

Coverage: 6 months from the date of purchase.

Stomp Distribution guarantees the battery, encompassing any defects in materials and workmanship. In the event of battery failure within the stipulated warranty period, a replacement will be provided (All depleted batteries should be returned to Stomp Distribution for recycling). Diagnosis of a fault must be conducted by an authorized EBOX dealer.

Batteries will not be eligible for coverage if brake kill switches are removed or if the instructions outlined in the EBOX user manual are not adhered to.

Specifically, during periods of vehicle inactivity, it is essential to recharge the battery at least once a month until regular use is reinstated. Failure to turn off the power switch or neglecting to charge the product for an extended duration may result in the battery reaching a state where it is unable to retain a charge.


2 - Motor, Controller, and Other Components:

Coverage: 6 months from the date of purchase.

Stomp Distribution provides a warranty for the motor, controller, and all other electric bike components, excluding wear and tear parts. This warranty covers defects in materials and workmanship. In the event of a failure of any of these components within the specified trade warranty period, replacement parts will be sent to be fitted by a qualified mechanic.


Warranty invalid if EBOX modified or upgraded in any way. This includes but not exclusive to:

  • Disconnecting brake switches
  • Bypassing BMS
  • Battery voltage changes or battery changes
  • Motor/controller changes
  • Other electrical modifications
  • Mechanical hardware changes suspension etc.

Exclusions: This trade warranty does not cover the following wear and tear parts unless there is a factory defect:

  • Tyres
  • Brake pads
  • Brake discs
  • Chain
  • Sprocket
  • Plastics
  • Wheels
  • Bearings
  • Suspension
  • Grips
  • Seat

Damage caused by water exposure, including but not limited to submersion, immersion, or exposure to excessive moisture, is explicitly excluded from warranty coverage. This includes damage resulting from riding in heavy rain, submergence in bodies of water, or exposure to water during cleaning or maintenance.


Warranty Claims Process

To begin a warranty claim, please complete our warranty inquiry form available here. Ensure all required fields are filled out accurately and completely, as incomplete submissions may result in denial of the claim.

You must provide proof of purchase, including the purchase date, and include a detailed description of the reported defect. Once the claim is verified, the company will, at its discretion, replace the defective parts.